Last updated 26 Sept 2025

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At Naaya Studio, each ceramic lighting piece is handmade with care and attention to detail. We want you to love your purchase, which is why we encourage you to ask questions, request close-up photos, and share your intended space with us before placing your order.
 

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Please note:

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• Colors may appear differently across screens, studio photography, and various lighting conditions. Slight variations in color and texture are natural and cannot be accepted as a reason for return (unless the incorrect color was supplied).

• We strongly recommend verifying dimensions before purchase. Due to the fragile nature of our pieces, we do not accept returns. If you’re unsure, we’re happy to help visualize the fit in your space - send us a photo, and we’ll assist free of charge.

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Exchange Policy 

At Naaya Studio, every piece is handcrafted with care and attention. As most of our products are made-to-order or produced in small batches, we do not accept returns. However, we are happy to offer an exchange service under the terms below.

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1. Reporting Window​

• Any exchange or damage-related request must be made within 7 days of delivery.

• Please share clear photographs and order details while submitting your request.

• Requests raised after 7 days will only be considered on mutual consent, and Naaya Studio’s decision will be final.

 

2. Exchange Eligibility

Exchanges are accepted only if:

• The product is unused, undamaged, and in its original packaging, with labels and invoice intact.

• The product is not customized or marked as non-exchangeable.

 

3. Pickup & Exchange Process

• Once your exchange request is approved, we will proceed further. 

• Kindly ensure the product is securely packed in its original packaging to avoid any damage during return transit.

• After inspection at our studio, the replacement piece will be processed and dispatched.

 

4. Dispatch Timeline

• Approved exchange items must be shipped within 14 days from the date of delivery.

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5. Non-Exchangeable Items

The following items are not eligible for exchange:

• Custom-made or made-to-order products

• Large pieces above 12” (including Select Cut, Wabi, and 15”+ designs)

• Items marked as “Final Sale,” “Seconds,” or purchased under promotional discounts

• Digital downloads or gift cards

• Products sold under a prior “No Exchange / No Return” agreement

 

Damages & Replacements

• If your item arrives damaged during transit, please report it within 7 days of delivery with photographs sent to sales@naayastudio.com.

• A replacement will be prioritized at no additional cost.

• If a replacement is not acceptable due to transit times or other reasons, we may agree to a full or partial refund.

• In the unlikely event of electrical component failure without physical damage, refunds will be limited to the cost of the electrical parts or their replacement. If exact parts are unavailable, we will provide substitutes along with installation instructions or video support.​

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​We deeply value your trust. Every Naaya Studio piece is handcrafted, and while returns are possible in special circumstances, we encourage careful consideration before purchasing to ensure a smooth and satisfying experience.

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Questions

For any assistance or to initiate an exchange, please contact us at sales@naayastudio.com /+91 9036538503. We are here to help make your experience smooth and worry-free.​​​

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